New Job Opportunity: CRC Facilitator

Work Prep is expanding our Digital Literacy services for Job Seekers and recruiting an additional Computer Resource Centre (CRC) Facilitator to deliver vocational services to self-directed job seekers in a public access environment.

If you are interested in joining our team, please see the job description below and apply today!

Job Purpose

The Computer Facilitator will work collaboratively to deliver vocational services that utilize digital technology to ensure that participants are able to gain the skills and experience to successfully participate in the labour market. They are responsible for career related assessment and counselling that assists in navigating the online job search, self-marketing tools and career decision-making. Other service areas include the development and delivery of group programming, building skills and readiness across the employability dimensions and facilitating referrals to training programs, employment and educational opportunities and community resources.

Primary Duties and Responsibilities

• Commitment to work in a culture of change with a willingness to improve.
• Work with all team members to achieve organizational mission, vision, mandate and strategic priorities.
• Actively participate in organizational strategic visioning and planning.
• Actively participate in organizational activities including community involvement, volunteering and/or resource development.
• Represent and promote the organization in the community through community and employer partnerships, and participation in
stakeholder meetings and working groups.
• Utilizing program experience, knowledge and evaluation, identify gaps in service and present ideas for organizational growth to
Program Manager.

• Identify and work with Administrative Coordinator to order supplies needed for Computer Resource Centre, within available financial
• Identify individual intervention needs for CRC clients who require financial support, within available resources and processes.
• Understand and complete all financial documentation that support both participant and professional expenditures in a timely manner.

Professional Development:
• Work with Team Lead to identify, understand and monitor expectations, and strategies for successful outcomes.
• Actively participate in organizational professional development opportunities and evaluations.
• Stay current in organizational core modalities, practicing and integrating them into service delivery and team communication and

Customer Service
• Speaking Skills: Steer conversations toward a positive outcome with the use of positive language. Stays positive and turns
problems into solutions to build quality service experiences.
• Empathy: Approaches each person with the goal of understanding their emotions and point of view.
• Adaptability: Works directly in the public and requires the mental flexibility to respond to a variety of situations in a way
that fits for each individual.
• Communication: Is approachable, professional and upbeat. Is clear, confident and practices active listening using reflections
and reframing to gain understanding and demonstrate empathy.
• Attentiveness: Is fully present and respectful. Maintains eye contact, speaks clearly, greets every individual and does a post
check-in at the end of each interaction. Offers compelling information that leads to conversations and additional services.
• Self-Control: Remains calm, patient, positive and professional.
• Takes Responsibility: Strives to resolve the issue in a single interaction by taking responsibility for how the solution occurs.
• Time Management: Is attentive to the ebbs and flows of working in the public. Is organized and prepared to manage the
priorities, regular requests and the unexpected.

Vocational Counselling
• Create and maintain a positive public space for all individuals accessing services.
• In collaboration with the Team Lead manage the computers, supplies and tools (electronic and hard copy) required to deliver
services in the CRC including but not limited both to: job board, tools and templates, digital shortcuts and links.
• Provide client centered vocational services in a client-directed and priority brief assist format, which support client
acquisition of self-marketing tools, understanding of job search navigation, and an understanding of labour market information.
• Research, understand and maintain knowledge of best practices in self marketing tools, job search navigation and labour market
• Research, understand and maintain knowledge of community resources and other support services available to participants from
community partners and other agencies.
• Work collaboratively with fellow team members to coordinate access to, and deliver interventions identified in participant
action plan.

Group Facilitation:
• Develop and deliver workshops and programs for adult learners related to computer skill development and use of digital
technology for career and employment pursuits.
• Work collaboratively with fellow team members to coordinate access to group interventions identified in individual action plans.
• Create a safe, interactive learning environment inside and outside the classroom.

General Reception and Client Services
• Cover telephone and reception duties when necessary, ensuring a welcoming environment that reflects the RWPC mission, vision,
principles and values.
• Understand RWPC services to ensure seamless transfer of clients.

Reporting and Evaluation:
• Ensure the effective, efficient and confidential collection, processing and reporting of quality program and case files, reports
and information requirements.
• Prepare for, and participate in regular activity monitors and evaluations with Program Manager.
• Work with team and Program Manager to evaluate the provision of programs and services for the purpose of learning, growth and
development of yourself, your team, the program and the organization.
• Understand and abide by organizational and governmental security regulations and protocols.

Areas of specialization/expertise
Each individual staff member will collaborate with Team Lead to identify areas of leadership, specialization and expertise within their own and others roles.

Knowledge, skills and abilities

• Knowledge of adult education concepts and the ability to facilitate learning in a public space
• Knowledge of employability skills material and facilitation techniques.
• Knowledge of employment and educational programs
• Knowledge of career counselling theory and practice
• Knowledge of regional, provincial and global labour market needs and trends including the Future of Work.
• Ability to develop supportive working relationships with clients from various cultural, economic and social backgrounds
• Ability to plan, organize and research
• Able to work effectively within a team environment
• Strong oral and written communication skills
• Proficiency in the use of digital technology:
– Microsoft Office Suite
– Databases
– E-mail
– Internet
– Social Media platforms for navigating the online job search


• Post secondary degree or certificate.
• Reality Therapy Certified or a commitment to pursue Certification.
• Motivation Interviewing and Stages of Change Training or a commitment to pursue.

• Customer Service training
• Conflict Resolution and Management training.
• Mental Health First Aid
• Service Best training


• Minimum two years related experience in career counselling and/or group facilitation, particularly in the human service sector
and in community based organizations
• Experience working with clients from various cultural, economic and social backgrounds
• A combination of education and experience may be accepted.

Reporting to: Team Lead
• $47,497 annually
• Employer contribution to RRSP
• Extended health and dental benefits, Life, AD&D and Disability Insurance after 6 months.
• Scheduled day off every 3 weeks.

We are an equal opportunity employer with Human Resource practices that support the recruitment, hiring and retention of a diversified workforce.

If interested, please email your resume and cover letter to:
Attn: Lisa Boryski, Executive Assistant
Applications will only be accepted until 4:30 p.m. January 18, 2020.

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