The Operations Manager will be responsible for seeing through multiple different stages of the Victoria Square Entertainment Centre facility. The Operations Manager is accountable for operations during the initial build stage through to the pre-opening stage and operations after the opening of playground attractions including a mini-golf course, arcade, and jump park.
Job Duties and Responsibilities
The Operations Manager will report to Mountwater Capital Corp, the ownership of VSEC. The Operations Manager will work to ensure the project timeline and milestones are met. The successful candidate will also work with multiple stakeholders to draft policies and rules for the playground area. Development of an operation manual to use company-wide. The Operations Manager will train staff on this operations manual to ensure safety and proper use of equipment. The Operations Manager is expected to work in tandem with the Marketing Team to develop an opening promotion plan for social media. Responsible for direct supervision of members of staff and scheduling. Once the opening stage is reached, the Operations Manager will assume day-to-day operations responsibilities. These will include planning, directing, controlling, and evaluating operations, directing/supervising staff, planning, administering, and controlling budgets for equipment, supplies, as the mentor/coach for the staff. The Operations Manager will address any issues that arise, and any in-house events.
Qualifications (knowledge, skills, abilities, & environment)
The successful candidate will have proven experience in entertainment management. It is an asset for the candidate to have experience in the entertainment sector, specifically managing large indoor playground attractions such as mini-golf, arcade, and jump parks.
The successful candidate will have:
- Excellent leadership skills
- Excellent customer service skills and a personable approach
- Strong attention to detail
- Strong written and verbal communication skills
- Team oriented
- Ability to troubleshoot in a fast-paced environment and within tight deadlines
- Proficiency in Microsoft Office Suite
- Experience organizing and hosting tournaments, birthdays, and events
- Experience with managing facility schedules using booking software
- Experience with people management an asset
A criminal record check with a vulnerable sector check will be completed
Education: University Bachelor’s Degree
Experience: 2-4 years
How to apply: If interested in this position please email email@example.com or for more information regarding this position please contact firstname.lastname@example.org and complete a pre-screen assessment.